Porter Matthews Metro, 235 Knutsford Avenue, Cloverdale

Reviews

• Shay Webster

  11.04.2018
  ★ ☆ ☆ ☆ ☆
  My partner and I rented a property for about three years and were woefully disappointed with our treatment. Whilst we were made aware that minimal renovations would take place, we were not aware of the full extent of damage and wear to the property. Not only was the property riddled with holes (we could see outside through the bedroom floor), but the doors did not meet WA standards and could literally be pulled open from the outside despite being locked. The property was riddled with black mould, had an asbestos shed and fence and we were disallowed from keeping the garden, which turned wild and often housed rats. We discovered that the mould in the property had been painted over before we saw the property and, despite bringing to the attention of agents the spread and extent of this mould in multiple rooms and the rot damage to the building because on unsealed roofs and walls, nothing was ever done.
  
  We experienced a high turnover in property managers, many not introducing themselves or passing on contact details that seemed to regularly change. It would often take weeks for anything to be done, from clearing constantly blocked pipes to replacing the oven that died and I would be left chasing the agent again and again. On three separate occasions we received phone calls demanding payment of our ‘overdue’ rent, only to find the agent was reviewing a different property and that our rent was not due for another few days. Whilst we did have some decent managers during this period, the high percentage of…useless is the only word…far outweighed the good, one even reprimanding my partner for unwashed dishes, despite my partner obviously being injured with only one usable arm (he had been in an accident two days earlier and was suffering a concussion and fractured collarbone with bone fragments floating around in his shoulder) and another telling us blatantly that we had to either crawl into the roof to set traps for the rats in it or call the council ourselves.
  
  Additionally, I returned home one day to find our fence had been removed. After contacting the agent we learned that they had known our fence would be taken down to allow for building next door, but had failed to pass on this information. For months I chased a replacement fence as our property was now entirely open and we had no privacy. We were repeatedly told that a replacement was coming. Over a year later and a fence was not forthcoming. Many labourers working on the building next door believed we were a strata and we were subject to many occurrences of them parking on our property, wandering our property and attempting to use our services. We did alert the building company and the property manager, but still we went without a fence. No compensation or lesser rent was offered.
  
  Upon our leaving the property and a final inspection taking place, Porter Matthew’s were unable to locate the property condition report that we had altered and signed and so used an unsigned copy to do our final inspection. I am happy to say that we did receive our full bond back, but only after discussions were entered into.
  
  With good conscious, I will not and cannot recommend Porter Matthews Metro to anyone.

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